On successful inspection of our quality checks, we will provide a refund within 14 days of receiving the order back.
#SMARTPLS INDICATOR UNIQUE FULL#
If the product is returned unused and in its original packaging, you will receive a full refund. To assist in this process, we reserve the right to request images of your product before authorising its return. Please be aware that where the value of the product has been reduced by your use, we may only make a partial refund, or charge you for the reduction in value because of you handing the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. If you have used the product or had it installed, we may not be able to sell it to another customer. We advise you to do this carefully and keep all original packaging as any damage caused may reduce your right to return the product for a full refund.
Failure to log this request can often result in your refund being rejected due to a lack of traceability.Īs part of our returns process, we allow you to unpack the product and inspect it to ensure that it is as you expected. To request a return, please call a member of our customers services team on 01566 774 030 to discuss. This 14-day period is the time you have to decide whether to return your goods, you then have a further 14 days to actually send the goods back. Unfortunately, after this time we are unable to accept your return. Alternatively, if you have simply changed your mind then we ask for you to let us know within 14 days of receiving your order. If for any reason you are not happy with your product because of suspected damage either in transportation or on delivery, then you must inform us within 48 hours of receiving your order. If you’ve done all of this and you still have not received your refund yet, please contact us at the acceptance of your order, we hope that your new purchase meets all your expectations. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
0 kommentar(er)
